984549035501820
 

FREQUENTLY ASKED QUESTIONS

We re here To help your start bitcoin mining journey

HOW TO SETUP MY KOI MINER C16

Pleas refer to our Support Section for installation manual and  firmware download

DOES THE KOI MINER C16 COMES WITH WARRANTY ?

All our Miners are brand new and come with a 1 year warranty from factory , any taking apart of the miner and overclocking attempt will avoid the warranty , please contact support if you have any issue with your Koi Miner C16

Note : customers will bear the cost for shipping faulty units and parts , to and from out repair felicities 

WHAT TYPE OF PAYMENTS CHANNEL DO YOU ACCEPT?

We accept major payment channels , for small orders we can accept PayPal as well as credit cards , as for large orders , we urge our customers to use bank wire or cryptocurrency (USDT) payment as the fees get significantly high , as we are trying to keep our prices as affordable as possible

HOW LONG DOES IT TAKE TO SHIP AFTER PLACING AN ORDER ?

We usually ship within 48 Hours after payments confirmation ,however it might take up to one week when we are short of inventory , please emails as before ordering ordering a large quantity to avoid any inconvenience

WHAT IS YOUR  REFUND POLICY ?

We approve refunds only in case of failing to ship the good out the factory in time frame agreed upon ordering ,  please contact us before placing any order exceeding 10 units so we can provide you with the time frame, any delay or damage to the goods during transit , the shipping company  will be held liable

any issue with miner under factory warranty will be fixed or replaced with a brand new unit if needed , please contact us before sending back the miner , so we can  assist with the diagnostic process 

DOES THE PRICE INCLUDE SHIPPING AND CUSTOM CLEARANCE ?

Our prices include shipping fees , we ship Worldwide via DHL , UPS ,the listed prices include customer clearance for some counties , but not all destinations are eligible for this free import tax ,please refer to your county's custom duty regulation , or you can simply email us at support@koiminer.shop to find out if you are eligible for import tax free

CAN I USE THE C16 SERIES MINER ON 120V POWER OULET ?

the shot answer is no , the C16 Series requires at least 220v power outlet for normal operation and start up , the miner has an integrated  power supply with single power plug  , and it comes with 16 A CH2-16P 250 V power cord out of the box , you might need and  you want us to ship the miner with adapter , we will try our best to find adapter to suite your location power outlet type