FREQUENTLY ASKED QUESTIONS
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HOW TO SETUP MY KOI MINER C16
Pleas refer to our Support Section for installation manual and firmware download
DOES THE KOI MINER C16 COMES WITH WARRANTY ?
All our Miners are brand new and come with a 1 year warranty from factory , any taking apart of the miner and overclocking attempt will avoid the warranty , please contact support if you have any issue with your Koi Miner C16
Note : customers will bear the cost for shipping faulty units and parts , to and from out repair felicities
WHAT TYPE OF PAYMENTS CHANNEL DO YOU ACCEPT?
We accept major payment channels , for small orders we can accept PayPal as well as credit cards , as for large orders , we urge our customers to use bank wire or cryptocurrency (USDT) payment as the fees get significantly high , as we are trying to keep our prices as affordable as possible
HOW LONG DOES IT TAKE TO SHIP AFTER PLACING AN ORDER ?
We usually ship within 48 Hours after payments confirmation ,however it might take up to one week when we are short of inventory , please emails as before ordering ordering a large quantity to avoid any inconvenience
WHAT IS YOUR REFUND POLICY ?
We approve refunds only in case of failing to ship the good out the factory in time frame agreed upon ordering , please contact us before placing any order exceeding 10 units so we can provide you with the time frame, any delay or damage to the goods during transit , the shipping company will be held liable
any issue with miner under factory warranty will be fixed or replaced with a brand new unit if needed , please contact us before sending back the miner , so we can assist with the diagnostic process
DOES THE PRICE INCLUDE SHIPPING AND CUSTOM CLEARANCE ?
Our prices include shipping fees , we ship Worldwide via DHL , UPS ,the listed prices include customer clearance for some counties , but not all destinations are eligible for this free import tax ,please refer to your county's custom duty regulation , or you can simply email us at firstname.lastname@example.org to find out if you are eligible for import tax free
CAN I USE THE C16 SERIES MINER ON 120V POWER OULET ?
the shot answer is no , the C16 Series requires at least 220v power outlet for normal operation and start up , the miner has an integrated power supply with single power plug , and it comes with 16 A CH2-16P 250 V power cord out of the box , you might need and you want us to ship the miner with adapter , we will try our best to find adapter to suite your location power outlet type